Work with Queue

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Work with Queue

The Cobwebb Queue provides a record of all current messages. Archived messages can be viewed using F13=Archive Q. This can be found from the Cobwebb Fax & Email Menu - Option 4.

If you have the Web Interface module then you will have web access to the Cobwebb Queue.

The queue may be viewed in a number ways:

1.Only the user's own messages are displayed as the default. Cobwebb users' may display all queue entries (F7), they may not be authorised to view or work with all messages. All queue entries are displayed and are available to Cobwebb Operators (except Public Authority 2=None).

2.All messages are displayed (F7 Display all).

3.Your messages only are displayed (F8 User Q).

4.Your/all outgoing messages are displayed (F9 Send Q).

5.Your/all incoming faxes are displayed (F10 Receive Q).

6.The 'default' queue display is specified on the in the System parameters or the Cobwebb User profile, use F15 for the alternative display. You can re-sequence the queue display by positioning the cursor in the appropriate column and pressing F11.

7.Only faxes/only emails or both faxes and emails are displayed (F22 Display Faxes etc.)

In the top right of the screen you will see IDLE or ACTIVE, this relates to the CPPD subsystem (if IDLE, then no messages can be sent or received through the communications interface).

Options

You will only be allowed to perform these options if you have authority to the message on the Queue. Please see How the Queue Authority Works for details.

Select one of the following options:

1=Select	Displays one or more queue entries in detail.
2=Edit	Displays the text of one or more queue entries to be edited.
3=Copy	Any message can be copied, with the option of amending the text. For received faxes, you can create and send a copy of the received fax, to any fax machine
4=Delete	Allows you to delete outgoing messages not already sent. Sent messages cannot be deleted.
5=View	Displays the text of one or more queue entries to be viewed.
6=Print	Prints the text of a Sent or Received message. The printed output is placed in the output queue specified on your user profile or the current job output queue if your user profile specifies *NONE. Incoming fax require the use of a graphics capable printer.
7=File	Used to file a fax into the document library. Incoming faxes, or PC Windows generated faxes may be copied to an Office document or filed in the CPPD Graphics file.
8=Archive	Transfers a Sent or Received message to the Archive queue (these may be accessed by pressing F13=Archive Q). This option will also reset a locked (status = *) queue entry to Q (use F5 to redisplay).
8=Queue	Transfers a message from the Archive queue back to the current queue.
9=Notify	Used to notify users of incoming faxes. You may also forward the fax as a distribution to one or more SNADS/Office users.

Entries

The Work with Queue display presents the following information about each message:

User

The IBM i user who prepared the outgoing fax, or the name of the first user notified of an incoming fax.

Status (Sts)

The Status entry is split into three characters; the first is the most important and indicates the Current Status of the message; the second is the Call cancelled code and the third is a Print / Copy /Error indicator:

Current Status

The first is the most important and indicates the Current Status of the message.

A=Active	Message is currently being sent.
D=Deleted	Message has been deleted, including text.
Q=Queued	Message is queued waiting to be sent, providing the priority is not zero
R=Received	Received message.
S=Sent	Message has been sent.
W=Waiting	Message is waiting to be retried after failing to be sent. If the retry cycle has been completed the priority will be '0'.
*=Locked	Message is in the process of being revised by another user. If permanently locked, use option 8 'Archive' to unlock.

Note: If a message is deleted during preparation a queue entry is still created, in order to maintain sequence number integrity.

Call cancelled code

This shows why the message failed to be sent, the Priority indicates if the message will be retried (Priority = 0 means the message will not be retried). The call cancelled code for Waiting messages is the code returned when sending the message denoting the reason for failure. Use Option 1 to Select the message and display the reason. See System Maintenance Work with call cancelled codes for file maintenance details.

Sent email message call cancelled code of 'R' denotes ‘Reply received'. This is activated by pressing F9 on the Select queue entry screen for a sent message. It is designed to assist customers wishing to be able to identify sent messages for which a reply has been received.

Print / Copy / Error indicator

P=Printed

This indicates that the message has been automatically printed after sending.

If the Auto Print Option in the System Parameters is set to print outgoing messages and a print queue and library have been specified in the Auto Print Queue for the user, then once the message has been sent a copy will be printed to this print queue and the entry updated with a 'P'.

Note: Messages, for which a print has been requested from the queue using Option 6=Print, will NOT be indicated with a 'P'.

C=Copied

This denotes that a copy of the message has been sent to the original recipient with a warning:

*****COPY FAX*****

*=Error

An asterisk (*) indicates that the message failed during transmission and will be resent with the message '***POSSIBLE DUPLICATION***' included after the header line.

Date

Date message due to be sent, was sent or date fax received.

Time

Time message due to be sent, was sent or time fax received.

Priority (Pty)

There are three characters in the Priority column the first being the Service indicator; the second Priority and the third a Group indicator:

Service

F = Fax, or E = Email

Priority

0=Held, 1=Low, 2=Normal, 3=High

Note:- If priority is '0' the message will not be sent.

Group

If this is an asterisk '*' this indicates that the outgoing message is one of several sharing the same text (i.e. the same text was sent to more than one destination).

From

The author of the message.

Destination

Destination number (first 10 characters are displayed). Use Option 1=Select to display full details

Attention

First 10 characters of the addressee. Use Option 1=Select to display full details.

Function keys

F2=Cobwebb Message Queue	This is only displayed if you have the Web interface module enabled and will display the Cobwebb Message Queue via the Web Interface. Version 6.2.82 or above. Note: To configure the URL that this uses please see Work with Docstore Hot Keys and press F8=Set System Default Values.
F3=Exit	Exit the Work with Queue function.
F4=Fold/Truncate	This expands the queue display to two lines per message. The second line gives the CPPD reference number, if applicable.
F5=Refresh	Redisplays queue from the top. Any options typed are ignored.
F6=DSPMSG	Displays any messages in the message queue CPPD, followed by any messages in the users’ own message queue.
F7=Display all	Displays all messages in queue (as opposed to User Queue).
F8=User Q	Displays only your messages, unless you are a Cobwebb Fax operator, in which case you can enter the Userid and display all the messages of the user of your choice. Used together with 'Position to' you can select messages from the queue.
F9=Send Q	Displays only (your) outgoing messages.
F10=Receive Q	Displays only (your) incoming faxes.
F11=Resequence	Re-sequences the display according to the column in which the cursor is placed when you press F11.
F12=Previous	Exit the Work with Queue function.
F13=Archive Q	Displays messages which have been archived.
F14=Display Reference	Displays the Cobwebb message reference number in place of the User.
F15=Alternative display	The default Cobwebb queue display is defined in the Cobwebb User profile. The standard display is From - Destination - Attention. The alternative is Attention - To - Reference, F15 changes the display format.
F16=Send Fax	Calls the SNDFAX command to enable you to enter a new message.
F22=Display Faxes, Emails, Faxes/Emails	Repeatedly pressing F22 will toggle through the three displays either displaying both faxes and email, just faxes or just emails.
F24=More keys	Displays more function keys.
Rolldown	Display next page of queue entries.
Rollup	Display previous page of queue entries.