Your ticket details


First and Last Name
Please review the Priority and adjust if necessary so that it correctly reflects the severity of the incident to the business.

Severity Level: 1. Critical (Production System Down)
Your production system, database, or Component System is inoperable, or a critical application failure has occurred and business processes are halted. There are no workarounds available.

Severity Level: 2. High
A critical business process is impaired, causing a serious disruption of a major business function and is causing a serious impact on daily functions or processing, and there is no acceptable workaround.

Severity Level: 3. Medium
Non-critical issue occurs with the Component System. Licensee is able to run the Component System, and there is an acceptable workaround for the issue.

Severity Level: 4. Low
An inquiry or low impact issue that does not require immediate attention. This includes cosmetic issues on screens, errors in documentation, or a request regarding use of the Component System.

Severity Level: 5. Suggestion for Enhancement
A suggestion is made for enhancing the Component System by adding new features or improving existing features.

Incident Details

You can ensure the fastest possible resolution by checking the Online Support Procedures to make sure that all the required information has been provided.
Loading knowledgebase suggestions...

Attach Files [] 

Back to top Request a demo Call us